Refund Policy

Returns & Warranty Policy

We want you to love your purchase, and we stand behind the quality of our products. If something isn’t quite right, we’re here to help.

30-Day Return Policy
We offer a 30-day return window from the date of purchase for items that are damaged or defective. If you believe your item qualifies, please reach out to us within this timeframe.

To be eligible for a return, your item must be unused, in the same condition as when you received it, with original tags and packaging intact. It must also be in a re-sellable condition. A receipt or proof of purchase (such as your order number) is required.

How to Start a Return
To initiate a return, please contact us at hello@oakiebabyau.com If your return is approved, we’ll provide you with the necessary return instructions. Kindly note that returns sent without prior approval cannot be accepted.

Please be aware that return shipping costs are the responsibility of the customer, unless the item is confirmed to be faulty or defective.

1-Year Warranty
All of our products are covered by a 1-year warranty. If your item develops a fault within this period, please contact us and we’ll be happy to assist.

If you have any questions about returns or warranties, don’t hesitate to get in touch at hello@oakiebabyau.com – we’re always happy to help.